Are you owed money from your supplier?

Here's how to get a refund

How can you get money back from your energy supplier?

Just Ask.

It’s likely that’s all you need to do. Industry regulator Ofgem has rules that force suppliers (including any of your previous suppliers) to refund you credit if you ask, unless they have very good reason not to.

Here’s where to call to ask:

British gas

British Gas (and Sainsbury’s Energy)
0800 048 0202 
Mon-Fri 8am-8pm, Sat 8am-6pm

Co-op Energy

Co-operative Energy 
0800 954 0693 
Mon-Fri 8am-8pm, Sat 9am-4pm

EDF Energy

EDF Energy
0800 096 9000 
Mon-Fri 8am-8pm, Sat 8.30am-2pm


0333 202 4856
Mon-Fri 8am-8pm, Sat 8am-4pm

First Utility

0800 011 5168
Mon-Fri 8am-7pm, Sat 8.30am-2pm


0800 073 3000
Mon-Fri 8am-8pm, Sat 8am-4pm

OVO Energy

Ovo Energy
0800 5999 440
Mon-Fri 8am-8pm, Sat 9am-2pm


0800 975 1662
Mon-Fri 8am-2pm, Sat 8.30am-6pm

Utility Warehouse

Utility Warehouse
0800 781 7777
Mon-Fri 9am-5.30pm, Sat 9am-4.30pm


Before you call, here’s a few things that may be worth knowing:

Getting a refund from your current supplier

  • You’ll need an up-to-date meter reading to hand.
  • You may want to reconsider if this is a good idea – see below

Light Bulbs


Getting a refund from an old supplier

  • Typically, all you need to do is phone your old supplier, and provide your postcode (or former postcode if you’ve moved).
  • If you have an old bill to hand, that’s useful (but not essential).
  • There’s no limit on how many years you can go back.
  • For additional help, use the free service myenergycredit.
  • The average credit from myenergycredit is £50, so it’s worth pursuing!



Potential Pitfall: It may be worth rethinking if you want that credit after all. Here’s why.

This may cost you out-of-pocket down the line. That’s because it’s normal to build up credit during the summer, when you use less energy. The idea is that the surplus (the credit) helps cover your increased costs during the winter, balancing out the cost, which means no need to increase your monthly bill. There’s more info in this article.

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